RxCabinets - When Your Order Arrives
It is important that you check your order for damage before you sign the Driver’s Paperwork, Tablet or Bill of Lading. It is your responsibility to make sure that the freight is inspected for visible damage and that the number of pieces damaged is marked on the Bill of Lading. If visible damage or shortages are not noted at the time of delivery we will not be able to get replacements sent out. Damaged parts must be held for the carrier’s inspection. No refunds will be given on items damaged in shipment only replacements.
If you receive your order in apparently good condition and later find concealed damage, you must report the concealed damage to us within 5 days of receipt of your order. Please save the package and damaged parts for the carrier to inspect.
Finally, please count the number of packages you receive and note any missing freight on the Bill of Lading. Call us and let us know what’s missing and we will find it.
Although it's rare, freight damage does occur. If you follow the guidelines listed above, you will have no problem getting replacement parts sent right away.
REFUSED DELIVERY
Please do not refuse the delivery for damaged items without approval from us. It is easier and faster to get replacements sent if you just sign damaged when the freight arrives. If you refuse the delivery because your are not ready, you changed your mind or just don't want the products you will be charged a 25% restocking fee plus outbound and inbound freight. You will also be responsible for any additional charges the freight company bills us such as storage and redelivery fees.
